FAQ
DO YOU SHIP INTERNATIONALLY?
NO - AT THE MOMENT WE ONLY SHIP IN TTHE UK DUE TO THE CHANGE IN TARIFFS, WE HOPE TO BE ABLE TO SHIP WORLDWIDE SOON
HOW DO YOU SHIP IN THE UK?
TO KEEP COSTS AS LOW AS POSSIBLE WE SHIP 2ND CLASS, NORMALLY WITHIN 5 WORKING DAYS OF YOUR ORDER. IF YOU'D LIKE A DIFFERENT SHIPPING METHOD PLEASE GET IN TOUCH AT [email protected]
CAN I SEND YOUR ZINES AND PRINTS AS GIFTS?
OF COURSE, WE LOVE OUR THINGS BEING GIFTS. LET US KNOW YOUR MESSAGE AND SHIPPING ADDRESS AT CHECKOUT AND WE'LL PUT A FREE NOTE INTO THE ORDER
DO YOU TAKE WHOLESALE ORDERS OR DO COLLABS?
WE'RE FOCUSING ON STOCKING STORES WHO ARE OWNED BY MARK'S FRIENDS, SO AREN'T LOOKING TO TAKE ON ANY NEW STOCKISTS, IF YOU WANT TO DISCUSS THIS PLEASE EMAIL US, BUT PLEASE DON'T BE OFFENDED IF WE TURN YOU DOWN
HOW WILL MY ORDER BE PACKAGED?
WE TRY AND RECYCLE OR REUSE PACKAGING AS MUCH AS POSSIBLE, YOUR ORDER WILL BE SHIPPED IN A BOOK MAILER OR BACKED ENVELOPE.
WHAT IF MY ORDER IS LOST OR DAMAGED?
WE'RE LUCKY THAT THIS HAS ONLY HAPPENED A HANDFUL OF TIMES. IF YOUR ORDER DOESN'T ARRIVE OR IS DAMAGED, PLEASE CONTACT US FOR A REPLACEMENT OR REFUND.
DO YOU ISSUE REFUNDS?
IF YOUR ORDER HASN'T SHIPPED WE'LL ISSUE YOUR REFUND TO THE ORIGINAL PAYMENT METHOD. IF YOUR ORDER HAS ALREADY SHIPPED PLEASE RETURN THE ITEMS AT YOUR COST IN SALEABLE CONDITION AND WE'LL REFUND THE ITEM AMOUNT MINUS THE POSTAGE PAID.
ANYTHING ELSE?
ANY OTHER QUESTIONS, QUERIES OR JUST WANT TO GET IN TOUCH? EMAIL [email protected]
NO - AT THE MOMENT WE ONLY SHIP IN TTHE UK DUE TO THE CHANGE IN TARIFFS, WE HOPE TO BE ABLE TO SHIP WORLDWIDE SOON
HOW DO YOU SHIP IN THE UK?
TO KEEP COSTS AS LOW AS POSSIBLE WE SHIP 2ND CLASS, NORMALLY WITHIN 5 WORKING DAYS OF YOUR ORDER. IF YOU'D LIKE A DIFFERENT SHIPPING METHOD PLEASE GET IN TOUCH AT [email protected]
CAN I SEND YOUR ZINES AND PRINTS AS GIFTS?
OF COURSE, WE LOVE OUR THINGS BEING GIFTS. LET US KNOW YOUR MESSAGE AND SHIPPING ADDRESS AT CHECKOUT AND WE'LL PUT A FREE NOTE INTO THE ORDER
DO YOU TAKE WHOLESALE ORDERS OR DO COLLABS?
WE'RE FOCUSING ON STOCKING STORES WHO ARE OWNED BY MARK'S FRIENDS, SO AREN'T LOOKING TO TAKE ON ANY NEW STOCKISTS, IF YOU WANT TO DISCUSS THIS PLEASE EMAIL US, BUT PLEASE DON'T BE OFFENDED IF WE TURN YOU DOWN
HOW WILL MY ORDER BE PACKAGED?
WE TRY AND RECYCLE OR REUSE PACKAGING AS MUCH AS POSSIBLE, YOUR ORDER WILL BE SHIPPED IN A BOOK MAILER OR BACKED ENVELOPE.
WHAT IF MY ORDER IS LOST OR DAMAGED?
WE'RE LUCKY THAT THIS HAS ONLY HAPPENED A HANDFUL OF TIMES. IF YOUR ORDER DOESN'T ARRIVE OR IS DAMAGED, PLEASE CONTACT US FOR A REPLACEMENT OR REFUND.
DO YOU ISSUE REFUNDS?
IF YOUR ORDER HASN'T SHIPPED WE'LL ISSUE YOUR REFUND TO THE ORIGINAL PAYMENT METHOD. IF YOUR ORDER HAS ALREADY SHIPPED PLEASE RETURN THE ITEMS AT YOUR COST IN SALEABLE CONDITION AND WE'LL REFUND THE ITEM AMOUNT MINUS THE POSTAGE PAID.
ANYTHING ELSE?
ANY OTHER QUESTIONS, QUERIES OR JUST WANT TO GET IN TOUCH? EMAIL [email protected]